Queues allow more callers than available destinations. Callers hear music on hold until a destination is free to take their …

QueuesRead More »

A person is anyone allowed to log into the web interface. If your customer has no people, you will be …

PeopleRead More »

Numbers, also known as DIDs or DDIs, are normal telephone numbers that external callers can use to call into the …

NumbersRead More »

Default music on hold is provided by the system, but you may add your own. You must ensure that you …

MusicRead More »

Alerts allow you to be notified by email of abnormal or potentially fraudulent calls. For example, calls costing more than …

AlertsRead More »