Virtual telephones are useful in a hot desk environment. You can have a set of physical telephones, one on each […]

Queues allow more callers than available destinations. Callers hear music on hold until a destination is free to take their

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A person is anyone allowed to log into the web interface. If your customer has no people, you will be

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Numbers, also known as DIDs or DDIs, are normal telephone numbers that external callers can use to call into the

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Default music on hold is provided by the system, but you may add your own. You must ensure that you

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Alerts allow you to be notified by email of abnormal or potentially fraudulent calls. For example, calls costing more than

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