Numbers

Numbers, also known as DIDs or DDIs, are normal telephone numbers that external callers can use to call into the system from the PSTN (Public Switched Telephone Network).

To add a new number

  1. Log in to the VProvider web interface.
  2. If you wish to record calls to this number, make a record group.
  3. Go to Features ยป Numbers.
  4. Click the “New” button.
  5. Choose which type of number you’d like.
  6. Click the “Next” button.
  7. Choose a number. The price you will be charged for the number is shown by the numbers.
  8. Click the “Next” button.
  9. Enter the following:
    • Optionally a description.
    • The owner. This person may edit the number even if they are not an administrator.
    • Whether to include the number in directory.
    • Whether to screen calls. If set to yes, the person answering will be asked if they wish to accept the call.
    • Optionally force the callerid. This should normally be set to “Original”.
    • Optionally the caller name. This allows users on a SIP telephone to see which number the call came from. If not set, the caller name supplied by the caller will be used.
    • Whether the caller name setting above replaces the caller name supplied by the caller, prepends to it, or appends to it.
    • Optionally hang up the call after a certain number of minutes.
    • Which record group to use to record calls, if you have any.
    • Which music to play to callers on hold, if you have any.
    • Whether to request that any destination SIP handsets ring with a special ring tone. This only affects handsets that support this feature.
    • Optionally a PIN. If set, you can call the number routing menu and change the temporary routing and announcement message.
    • Whether to display this number in the control panel.
    • The default destination to route calls to this number to.
    • Optionally temporary routing. This overrides the main routing below. If you use the number routing telephone menu, it is the temporary routing that you change.
    • If using temporary routing, whether to update this number when using the number menu.
  10. Click the “Save” button.
  11. If you wish to set an announcement message to be played when the number is called, and before the destination is rung, go back into the number settings, and upload a .wav or .mp3 file. Alternatively, call the number or feature code (*5 by default) for the number routing menu.

If you wish to route to different destinations for different callers, or at different times of the day or days of the week:

  1. Make the number.
  2. If routing by time, make a time group.
  3. Go back into the number settings.
  4. Click the “Add a caller route” or “Add a time group” button.
  5. Choose the caller prefix or time group, and the destination.
  6. Click the “Save” button.
  7. Repeat for any other caller prefixes or time groups as desired.