Hunt Groups

Hunt groups allow more than one destination to ring at once. Within a hunt group, destinations are arranged into levels. All destinations within a level are rung at once. The first destination to answer hears the caller, and the others stop ringing (unlike page groups). If no destinations answer, they stop ringing, all destinations in the next level are rung, and so on.

To add a new hunt group

  1. Log in to the VProvider web interface.
  2. If you wish to record calls to this hunt group, make a record group.
  3. Go to Features ยป Hunt groups.
  4. Click the “New” button.
  5. Enter the following:
    • A name for the hunt group.
    • Optionally a description.
    • The owner. This person may edit the hunt group even if they are not an administrator.
    • How long each level rings for. This can be overridden per level later.
    • The hunt group type, which controls the order the levels are rung in. Options are “Linear: Always start at level 1”, “Circular: Start at next level from previous call”, “Smart linear: Last level that answered, then linear”, and “Smart circular: Last level that answered, then circular”.
    • Which record group to use to record calls, if you have any.
    • Which music to play to callers on hold, if you have any.
    • Whether to screen calls. If set to yes, any destinations answering will be asked if they wish to accept the call. While the caller information is being played, other destinations will continue to ring. The first destination to accept gets the call, and other destinations are dropped immediately.
    • Whether to allow destinations to forward calls on wards. This is not recommended as it can cause loops.
    • Whether to display this hunt group in the control panel.
  6. Click the “Save” button.
  7. Click the “Set the default destination” link.
  8. Choose the destination to call after all other destinations have failed.
  9. Click the “Save” button.
  10. Click the “Add a destination” link.
  11. Choose the level and destination.
  12. Click the “Save” button.
  13. Repeat for other destinations as desired.
  14. Optionally, edit the settings for each level.
  15. Optionally, make a feature code or feature codes pointing to “Log in to all hunt groups”, “Log out from all hunt groups”, or “Toggle availability in all hunt groups”.
  16. Optionally, make a number or numbers (or IVR menu destinations) pointing to “Log in to all hunt groups”, “Log out from all hunt groups”, or “Toggle availability in all hunt groups” to allow external hunt group destinations to set their availability.