Time and Dates


Time groups allow numbers and feature codes to be routed to different destinations at different times of the day or days of the week. Examples of time groups might be:

  • Every Saturday and Sunday.
  • Weekday evenings.
  • Every public holiday next year.

Each time group is made up of one or more time periods, which define when the group is active. The group is active when any of its time periods are active, and a time period is active when all of its criteria are met.

To add a new time group

  1. Log in to the VProvider web interface.
  2. Go to Features ยป Times and dates.
  3. Click the "New" button.
  4. Enter the following:
    • A name for the group.
    • Optionally a description.
    • A priority. If a call is made to a number with more than one time group active, the group with the highest priority is used.
    • Whether the time group is active when any of the time periods are active, or (to invert the match), when none of the time periods are active.
    • If you are logged in as a system owner, whether the time group may be used by all customers on the system.
  5. Click the "Save" button.
  6. Set any telephone lines to use this group.
  7. In the list time groups page, click on the group you have just made.
  8. If you'd like this group to be chooseable in the IVR for temporary routing, upload a .wav or .mp3 file for the name of the group to be played to callers.
  9. Click on the "New" button.
  10. Enter the following:
    • A name for the time period.
    • Optionally a description.
    • The start and stop time each day.
    • Which days the period is active. All the options must match the date for the period to be considered active.
  11. Click the "Save" button.
  12. Repeat for any other time periods.
  13. Set time routes for any numbers or feature codes as desired.