Destination Features

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When choosing a destination for features such as numbers or feature codes, you may choose any feature you have already configured, as well as some features which have been pre-defined by the system. These are:

  • Auto-attendant: Asks caller to enter a feature code or telephone line in your customer, and forwards the call to the destination entered.
  • Auto attendant (no announcement): Waits for the caller to enter a feature code or telephone line in your customer, and forwards the call to the destination entered. No announcement is played.
  • Calling card login: Asks caller to enter a valid calling card number, then a destination to call. The card used may be any card in any customer on the system.
  • Cancel call forwarding: If called from a telephone line, cancels the “Forward all calls to” setting for that telephone.
  • Conference login: Asks caller for a conference code and PIN. If correct, puts caller in that conference with whatever access their PIN allows.
  • Dial by name: Plays the dial by name menu.
  • Do not disturb toggle: If called from a telephone or external destination for a hunt group or queue, toggles do not disturb for that telephone or external destination.
  • Do not disturb toggle (no answer): Acts in the same way as “Do not disturb toggle”, except that it does not answer the call.
  • Do not disturb toggle (queues only): Acts in the same way as “Do not disturb toggle”, except that it only affects calls made via queues.
  • Echo test: Answers the call and plays back whatever the caller says to them.
  • Hang up: Hangs up the call. This can used in conjunction with an announcement to create a number that simply plays a message then hangs up.
  • IVR setup: Plays a menu which allows the caller, once authenticated by the IVR PIN, to record a new sound file for the IVR. This option is only available as a destination for IVR menus.
  • Music: Answers the call, then plays music until the caller hangs up.
  • Number menu: Plays a menu which allows the caller to change the temporary routing of a number.
  • Play balance: Plays your current balance, then hangs up.
  • Redial last number: If called from a telephone, forwards to the last destination called by that telephone.
  • Remote access menu: Asks caller to enter details of a remote access account, then a destination to call.
  • Replay menu: Replays the IVR menu. This option is only available as a destination for IVR menus.
  • Return call: If called from a telephone, forwards to the last caller to call that telephone.
  • Unavailable tone: Plays an unavailable tone to the caller.
  • Virtual telephone login: Plays a menu to allow virtual telephones to log in.
  • Voicemail direct access: If called from a telephone, puts caller in main menu of mailbox set by “Message waiting light uses mailbox” setting for that telephone without any further authentication.
  • Voicemail login: Asks caller for a mailbox number and PIN. If correct, puts caller in main menu of that mailbox.
  • Voucher top up: Plays a menu allowing caller to use a voucher to top up their balance.